You can find it by clicking here or in your WIC app.

To set your WIC PIN, follow these steps:

1. Call the customer service numberon the back of your WIC card or visit your local WIC office.
2. Provide your ZIP codeand date of birth (MM/DD/YYYY).
3. Choose a 4-digit PINthat is easy for you to remember but hard for others to guess.

Protect your PIN by not writing it down or sharing it with anyone that is not an authorized caretaker.

If you enter your PIN wrong four times, your card gets locked until midnight.

Call 1-844-469-3264. They can help you unlock it and change your PIN.

This number is on the back of your WIC card. The number is free to call. It is available 24 hours a day, 7 days a week.

Call 1-844-469-3264. They can help you change your PIN.

This number is on the back of your WIC card. The number is free to call. It is available 24 hours a day, 7 days a week.

If you want to:

• Report your card lost, stolen, or damaged.
• Unlock your WIC Card after 4 tries. You can also wait until after midnight for the PIN to reset.
• Change your PIN or
• Get your WIC Food Balance,

call 1-844-469-3264. This number is free to call. It is available 24 hours a day, 7 days a week.

You can find this number on the back of your WIC card. We also recommend saving the number in your phone or writing it down on something other than your WIC card.

If you have problems at the grocery store, like:

• Having issues buying something at the store or
• The cashier telling you that you don’t have any more benefits on your card,

call the California WIC Family Services Line at 1-800-852-5770 or email wic@cdph.ca.gov.

Please keep your store receipt. Share helpful details like:

• The date and time of the incident
• The name and address of the store
• The names of the workers
• What happened

There are several reasons your WIC card may not work at the store.

If your card doesn’t work in the store, call 1-844-469-3264. This number is on the back of your WIC card.

This number is free to call. It is available 24 hours a day, 7 days a week.

Call 1-844-469-3264. They can help you change your PIN.

This number is free to call. It is available 24 hours a day, 7 days a week.

Yes. You can choose a caretaker to help you with WIC. The caretaker can do your appointments, pick up your WIC card and use your benefits.

The caretaker can be the other parent or someone else who takes care of the child often. They do not need to be the child’s legal guardian.

Ask your WIC office to add a caretaker to your file. The caretaker must show their ID. They also need to know about the Rights and Responsibilities document you signed when you joined WIC.

The caretaker can be the other parent or someone else who takes care of the child often. They do not need to be the child’s legal guardian.

They can do your appointments, pick up your WIC card  and use your  benefits.  

Ask your WIC office to add or remove a caretaker in your file. The caretaker must show their ID. They also need to know about the Rights and Responsibilities document you signed when you joined WIC.

If you move, follow these steps to keep getting benefits:

1. Tell your WIC office that you are moving.
   • If you are moving to another place in California, ask for a Verification of Certification (VOC) card.
   • If you are moving to another state, tell them the date you are leaving.
2. Get your documents ready. You will need:
   • Proof of your new address
   • A valid ID for yourself and anyone else receiving WIC benefits, like your children
3. Contact your new WIC office.
   • If you are moving to San Diego county, go to com/apply.
   • If you are moving outside of San Diego or to another state, go to https://signupwic.com/find-a-clinic.

Your new WIC office will tell you what else you need to do and when you can start using your benefits in your new area.

Start your transfer as soon as you move. This helps make sure you keep getting your benefits uninterrupted.

• Click here for instructions or watch the video in English.
• Haga clic aquí para las instrucciones en Español o vea el vídeo en Español.

To reset your wichealth.org account, follow these steps:

• Go to the wichealth website.
• Click on “Forgot your username or password?”
• Choose how you want to reset your password (by email or phone). Follow the steps on the screen.
• If you can’t use your email or phone, call your WIC office for help.
• If your account is locked, click the Help button on the wichealth page to get support from the Help Desk. You can also call your WIC office for help.

Sometimes, WIC stores do not have all the foods in your WIC package. This can happen for a few reasons:

• Store Stock: The store may be out of some items.
• Brand: Some WIC foods are only allowed in a certain brand. The store may not have that brand.
• Size: WIC only allows certain package sizes. The store may not have the right size in stock.
• WIC Rules: WIC must follow USDA rules. Not all foods are allowed.

If your store doesn’t have everything in your food package, you can:

• Ask the Store: Talk to the store. Ask if the item will be in stock soon or if they can order it for you.
• Check Other Stores: Use the WIC app or WIC website to find other stores.

No. You do not have to be a U.S. citizen to apply for WIC at this time. WIC does not ask about your citizenship or immigration status.

No. WIC does not ask about your citizenship or immigration status.

No. Getting WIC benefits does not affect your immigration status based on current federal rules. WIC is not considered as part of public charge at this time. Currently, you can access WIC and many other public benefits without fear of immigration consequences. 

WIC helps people in many different languages. Your WIC office may have people that speak your language or they will use an interpreter.

Please let your WIC office know which language you prefer when you make your appointment.

If you are calling the number on the back of your WIC card (1-844-469-3264), you can speak to people in 19 different languages. Press the number next to your language to talk to someone in that language:

1. English
2. Spanish
3. Vietnamese
4. Armenian
5. Cambodian
6. Cantonese
7. Mandarin
8. Hmong
9. Russian
10. Lao
11. Farsi
12. Arabic
13. Japanese
14. Korean
15. Mien
16. Punjabi
17. Portuguese
18. Tagalog
19. Ukrainian

When you recertify in WIC and renew your services, your WIC office will ask you for:

• Proof of your family’s Household Income (such as a paystub or LES)
• Proof of Residency (such as a utility bill)
• Proof of Identification (such as a photo ID, health insurance card or Medi-Cal card)

If you don’t have one or more of these documents, please keep your appointment and talk to your WIC counselor about other proofs.

Children and infant services are often renewed once a year. Talk to your WIC office for more information about pregnant and postpartum people.

You can ask your doctor to complete the referral form for pregnant women, postpartum and breastfeeding women, or the pediatric referral form. 

Then, you can bring the form to your WIC appointment.

Yes, you can use your fruit and vegetable benefits at the farmers markets. You will need the new WIC card with a QR code on the front.

Your new card has a QR code. This code allows families to redeem fruit and vegetable benefits at authorized farmers markets. To redeem your benefits, present your QR code to the farmer for them to scan and process the transaction. Find authorized farmers markets on your WIC app or at myfamily.wic.ca.gov. You can still use this card as you normally would at other stores.

No, you will need the new WIC card with the QR code to use your fruit and vegetable benefits at farmers markets. Contact your WIC office to switch your card if you’d like to use it at farmers markets.